Always-on advocacy
The Mate Advocate
Defend your everyday.
Tell it what happened, or connect an inbox. It finds the relevant evidence, works out your options, and handles the next step — only when you say so.
Nothing sent without approval · Evidence stays private · Leave anytime
Matter · EnergyCo
What happened
Energy provider added a $15 late fee.
Paid two days after the due date. Otherwise on time. Invoice email arrived the day it was issued.
March invoice — $15 late fee
Payment history and provider terms
Reasonable basis to challenge
Waiver request prepared
Advocate
There’s a reasonable basis to ask for the fee to be waived. This is a courtesy request — not a claim they must reverse it.
Want me to handle it?
Nothing is sent until you approve.
You don’t need to know which law applies.
You don’t need to know
Which law applies
You don’t need to know
What type of complaint to make
You don’t need to know
Who to contact
You don’t need to know
What evidence matters
The advocate works that out, then shows you the position in plain English — including what could weaken it.
Inbox monitoring
It watches out for you.
With permission, it checks connected inboxes for things that look like they need an advocate — not your whole life.
Late payment fee detected
EnergyCo · $15
Refund appears overdue
Pacific Air · 11 days
Subscription price changed
Streamly · from October
Rental agent requested deduction
Northside · $900
Airline cancellation response received
Waiting on refunds
How it works
1
Tell us what happened or connect your inbox
2
We build the picture
3
We work out your options
4
You decide what happens next
What people bring us
Same engine. You don’t pick a silo.
A real interaction
Detected
$15 late fee
Investigated
7 emails, 3 bills, provider terms
Assessment
Reasonable basis to challenge
Action
Complaint prepared
Result
$15 reversed
Continuous Advocate
Your inbox gets checked so you don’t have to. Read access is not permission to act. You can revoke a connection or delete your data at any time.
Advocate is $19/month. Free lets you start a matter and get an initial assessment.
You control connections
Read access does not equal permission to act
External actions require approval unless you explicitly authorise them later
Connections can be revoked
Data can be deleted
Questions
Do I need to know what kind of complaint this is?
No. Start with what happened. The advocate works out the category, the evidence that matters, and who to contact.
Will it send emails without asking?
No. Connecting an inbox is read access. Sending anything externally needs your approval unless you later turn on a specific autonomy rule — and even then, this version still asks first.
Is this legal advice?
No. This is an advocate that helps you gather the picture and communicate clearly. It will say when it hasn’t found a verified right.
What if there isn’t a strong case?
It will tell you. Honesty is the product. A courtesy waiver can still be worth asking for even when nobody has to grant it.